Do you allow alcohol on board?

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The company policy dictates that no alcohol is to be opened or consumed on the vehicle at any time.

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Is smoking permitted in your vehicles?

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For the benefit of all guests, smoking is not allowed in any of our vehicles. 

What are your cancellation fees?

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20% of the total booking amount if you cancel for any reason (this is the non-refundable deposit).
25% of the total booking amount if cancelled with 7 days notice of your first journey (business days only) but not less than 96 business hours.
50% of the total booking amount if cancelled with less than 96 hours notice (business days only) of your first journey but not less than 48 hours.
100% of the total booking amount if cancelled with less than 48 hours notice (business days only) of your first journey.

 

When do I need to pay for my journey?

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A 20% deposit is required to secure your vehicle, however the remaining balance is required to be paid 7 days prior to your journey.

Will the driver inform me if I incur any extra charges on the day?

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No. It is NOT the responsibility of the driver to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres, etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your groups requirements on the day and be aware of any extra charges that could be incurred.

Can I decrease or increase my vehicle size if the passenger numbers increase/decrease?

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Yes. While this is possible, availability of the requested vehicle will not be known until it is requested. Therefore we cannot guarantee it will be possible to change vehicle until availability is known. In addition to this prices may change.

Does the price quoted include things such as tolls, ferry costs, airport parking fees or national park entry fees etc?

No. The price quoted is strictly for the bus, driver and all vehicle insurance and running costs only. Any fees that are outside of this are payable by the client.

Do the larger coaches have storage?

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Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.